Returns Policy

Our objective at ZEFIKS COLLECTION is to ensure you pleased with your purchase. If for any reason you are not completely satisfied, you may return your purchase. Please note that we DO NOT offer exchange. All return items will be refunded in STORE CREDIT. When return, please make sure the item is still UNWORN, UNWASHED, and in UNALTERED condition with ALL TAGS ATTACHED. We cannot accept returns that have been torn, soiled or damaged due to incorrect washing or use.
We DO NOT accept any return for sale item, item purchased from boutique and from the third party EXCEPT from our ZEFIKS Squad. Returns must be shipped out within 7 days of receiving your order along with the Return Form provided. Buyer bears the cost of shipping the item back to us. Any purchase on and after 14th of October 2016, there is a restocking fee of 100% for all items returned. For example, if you return a dress you purchased for RM100, you will receive a STORE CREDIT worth RM100. STORE CREDIT is provided through your email and there is no expiry date. STORE CREDIT is valid to be used ONCE ONLY. Item bought with STORE CREDIT cannot be returned again. Please note that item bought online cannot be returned or exchange at boutique as well. Other than that, please aware that we DO NOT offer exchange or return for ZEFIKS Beauty product for hygienic reasons. For more question do not hesitate to email us. Please email us at zefiksresources[email protected] regarding the return matters.